Privacy Policy — q7789 Online Gaming Platform

1 Introduction

This Privacy Policy explains how q7789 ("the Platform", "we", "us") collects, uses, stores and protects the personal information of players who register and use q7789.pro ("you", "the player", "the user"). It applies to all products and services offered through q7789, including Sports Betting, Live Casino, Bingo, Slots and promotional offers.

By registering a q7789 account or using any part of the platform, you confirm that you have read and understood this Privacy Policy and that you consent to the collection and use of your personal data as described here. If you do not agree with this policy, please do not create an account or use the platform.

This Privacy Policy should be read together with the q7789 Terms and Conditions. Where these two documents overlap, the Terms and Conditions take precedence on matters of account conduct, and this Privacy Policy takes precedence on matters of data handling.

We may update this policy from time to time. When significant changes are made, we will notify you via your registered email address. The date at the top of this page reflects the most recent revision.

2 Data We Collect

q7789 collects personal data from you in several ways — through account registration, ongoing use of the platform, payment transactions and communications with support. The categories of data collected include:

We collect only the data that is necessary for the purpose stated. We do not collect sensitive categories of personal data such as religious beliefs, ethnicity or health information.

3 How We Use Your Data

q7789 uses your personal data for specific, legitimate purposes only. We do not use your data in ways that are incompatible with the purpose for which it was collected. The main purposes are:

• Account operation: To create and manage your q7789 account, verify your identity and process your login securely.
• Payment processing: To handle PKR deposits and withdrawals via JazzCash, Easypaisa, Raast, bank transfer and other supported payment methods.
• Identity verification: To confirm that you are who you say you are, that you are at least 18 years old and that your payment method belongs to you.
• Platform personalisation: To tailor your experience on q7789 — for example, surfacing Cricket or PSL betting markets that are relevant to your location and activity history.
• Promotions and offers: If you have opted in, to send you information about bonuses, seasonal promotions and platform updates that may be of interest to you.
• Security and fraud prevention: To monitor account activity for signs of fraud, multi-accounting, money laundering or other prohibited conduct as defined in our Terms and Conditions.
• Responsible Gaming: To identify patterns of activity that may indicate problem gaming and, where appropriate, to apply the protective tools available on the platform.
• Legal and compliance obligations: To meet any reporting or record-keeping obligations that apply to q7789 as an online gaming platform.
• Platform improvement: To analyse aggregated, anonymised usage data in order to improve the platform's performance, design and product offering.

We do not use automated decision-making that produces legal or similarly significant effects on players without human review. Account restrictions triggered by automated fraud detection are always reviewed by a member of the q7789 team before any permanent action is taken.

4 Payment Data

When you make a deposit or request a withdrawal at q7789, your payment details are handled through secure, encrypted channels. The specific data we retain in connection with payments includes:

• The payment method type used (e.g. JazzCash, Easypaisa, Raast, bank transfer)
• A masked or tokenised reference to your payment account — never your full mobile wallet PIN, card number or bank account password
• Transaction amount in PKR, timestamp and unique transaction reference
• Whether a transaction was a deposit, withdrawal or reversal, and its status

Full payment credentials — such as your JazzCash or Easypaisa PIN, your card CVV or your internet banking password — are never transmitted to or stored by q7789. These are handled entirely within your payment provider's own secure environment.

Payment transaction records are retained for a minimum period required to handle disputes, chargebacks and compliance checks. After that minimum period, records are securely deleted or anonymised.

All deposits and withdrawals at q7789 must be made through a payment method registered in your own name. We verify that payment method ownership matches your registered account identity as part of our standard verification process.

5 Sharing & Disclosure

q7789 does not sell, rent or trade your personal data to third parties for marketing purposes. We share your data only in the following specific circumstances:

• Payment processors: Your payment reference data is shared with JazzCash, Easypaisa, Raast or your bank solely to process the transaction you have initiated. These providers have their own privacy policies governing how they handle your data.
• Identity verification providers: Where we use a third-party service to assist with CNIC verification or age checks, your identity data is shared with that provider for the sole purpose of completing the verification. The provider is contractually required to handle your data securely and to use it only for the stated purpose.
• Platform infrastructure providers: q7789 uses third-party hosting, cloud storage and analytics services to operate the platform. These providers process data on our behalf under strict data processing agreements and are not permitted to use your data for their own purposes.
• Legal and regulatory disclosure: We may disclose your data if required to do so by a valid legal process, court order or other binding obligation. We will notify you of such a disclosure where we are legally permitted to do so.
• Fraud prevention: In cases of suspected fraud, money laundering or serious breach of our Terms and Conditions, we may share relevant data with appropriate authorities or partner platforms as necessary to protect the platform and its players.

In all cases where data is shared with a third party, we take steps to ensure that the recipient handles your data responsibly and in accordance with applicable data protection standards.

6 Data Retention

q7789 retains your personal data for as long as your account is active and for a defined period after account closure. The retention periods we apply are:

• Active account data: Retained for the full duration of your account being open, plus a minimum of two years after account closure to handle any disputes or compliance checks that may arise after closure.
• Transaction records: Retained for a minimum of five years from the date of each transaction to meet standard financial record-keeping requirements.
• Identity verification documents: Retained for as long as your account is active and for up to five years after closure. Documents are stored in encrypted form and access is restricted to authorised personnel only.
• Support communications: Chat transcripts and email correspondence are retained for up to two years from the date of the interaction.
• Marketing consent records: Records of your opt-in or opt-out status for marketing communications are retained for the duration of your account relationship and for one year after closure.

After the applicable retention period expires, your data is either securely deleted or anonymised so that it can no longer be linked to you as an individual. Anonymised data may be retained indefinitely for aggregated statistical analysis.

7 Security Measures

q7789 applies a range of technical and organisational measures to protect your personal data against unauthorised access, loss, alteration or disclosure. These measures include:

• Encryption in transit: All data transmitted between your device and q7789 servers is encrypted using TLS (Transport Layer Security). This applies to login, deposits, withdrawals and all account activity.
• Encryption at rest: Sensitive personal data stored on q7789 servers — including identity documents and payment references — is stored in encrypted form.
• Access controls: Access to personal data within q7789's systems is restricted to authorised personnel who require it to perform their specific role. Access logs are maintained and reviewed regularly.
• Session security: q7789 uses secure session management and automatic session expiry to reduce the risk of unauthorised account access from shared or unattended devices.
• Fraud monitoring: q7789 monitors account activity continuously for signs of unauthorised access, unusual transaction patterns and other security anomalies.

While we take these measures seriously, no online platform can guarantee absolute security. You are responsible for keeping your q7789 login credentials — including your password and any OTP codes — confidential. If you suspect your account has been accessed without your permission, contact support immediately.

8 Cookies & Analytics

q7789 uses cookies and similar tracking technologies to make the platform work correctly and to improve your experience. A cookie is a small text file stored on your device by your browser when you visit a website. The types of cookies we use are:

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in during your visit and security cookies that help protect your account. Essential cookies cannot be disabled without breaking core platform functionality.
• Performance cookies: Used to collect anonymised data about how players use q7789 — for example, which pages are visited most, where players encounter errors and how long sessions typically last. This data is used only to improve the platform and is never linked back to individual players.
• Preference cookies: Store your platform preferences such as language settings and display options so that you do not need to re-enter them on each visit.

q7789 does not use advertising or cross-site tracking cookies. We do not allow third-party advertisers to place cookies on q7789.pro. Analytics tools used by q7789 are configured to anonymise IP addresses and to retain data in aggregate form only.

You can control cookies through your browser settings. Disabling essential cookies will affect your ability to use the platform normally. Disabling performance or preference cookies will not prevent you from using q7789 but may affect some personalisation features.

9 Your Rights

As a q7789 player, you have the following rights in relation to your personal data. To exercise any of these rights, contact q7789 support with your registered email address and a description of your request.

• Right to access: You can request a copy of the personal data q7789 holds about you. We will provide this within a reasonable timeframe and at no charge for standard requests.
• Right to correction: If any of your personal data held by q7789 is inaccurate or out of date, you can ask us to correct it. Some corrections — such as a change to your registered name — may require supporting documentation.
• Right to deletion: You can request that q7789 delete your personal data. We will comply where we are not required to retain the data for legal, regulatory or dispute-resolution purposes. Data subject to a mandatory retention period will be deleted once that period expires.
• Right to restrict processing: In certain circumstances you can ask q7789 to stop actively processing your data while still retaining it — for example, while a dispute is being investigated.
• Right to object to marketing: If you have opted in to marketing communications, you can withdraw that consent at any time through your account settings or by contacting support. Opting out of marketing does not affect essential account communications.
• Right to data portability: You can request a copy of your personal data in a structured, machine-readable format for transfer to another service.

We aim to respond to all data rights requests within 30 days. For complex requests this may be extended, and we will notify you if an extension is required. We will not charge a fee for reasonable requests made in good faith.

10 Minors

q7789 is strictly an adults-only platform. No person under the age of 18 is permitted to register, deposit, play or bet on q7789. We do not knowingly collect personal data from anyone under 18.

If we become aware that personal data has been collected from a person under the age of 18, we will immediately suspend the associated account, delete the data and return any deposit made, subject to identity verification. We take our responsibility in this area seriously and apply age verification checks as part of the standard account registration and verification process.

If you believe a minor has registered on q7789 using false information, please contact support immediately so we can investigate and take appropriate action.

11 Changes to This Policy

q7789 may update this Privacy Policy at any time to reflect changes in our data practices, platform features or applicable legal requirements. When material changes are made, we will notify registered players via the email address associated with their account and display a notice on the platform.

The "Last updated" date shown at the top of this page will always reflect the most recent revision. We encourage you to review this policy periodically so you remain informed about how your data is handled.

Your continued use of q7789 after an updated Privacy Policy has been published constitutes your acceptance of the changes. If you do not agree with the revised policy, please stop using the platform and request account closure. Any verified real-money balance will be returned in accordance with our Terms and Conditions.

12 Contact Us

If you have any questions about this Privacy Policy, want to exercise your data rights or have a concern about how q7789 has handled your personal information, please get in touch with the support team:

• Live chat: Available 24/7 through your logged-in q7789 account dashboard.
• Email: [email protected] — please include your registered email address and a clear description of your request or concern.

We aim to acknowledge all privacy-related enquiries within 24 hours and to resolve them within 30 days. For complex or sensitive requests, we may request additional information to verify your identity before processing the request.

You may also raise concerns about our data practices through the general complaints process described in the q7789 Terms and Conditions. If you are not satisfied with our response, you may escalate through the process described in your complaint acknowledgement.